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How lottre Handles Your Personal Data

At lottre, we treat your personal data with the same care we put into building your account experience — collected only when needed, stored securely, and never sold…

No data sold to third partiesEncrypted account storageUPI & Paytm transaction privacyRight to access your dataIndia-region policy scope

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What Data We Collect and Why

lottre Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the information needed to run your account: your name, contact details, and the payment identifiers linked to UPI, Paytm, or PhonePe that you use for deposits and withdrawals. We also log device and session data to keep

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your account secure and to ensure our services work correctly on your device. Transaction records — including the timestamps and amounts of every UPI or PhonePe transfer — are retained as required by applicable law. We do not collect data beyond what is necessary for these
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purposes, and we do not share your payment details with unrelated commercial parties. Access to our services depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete any personal data we hold about your account, our privacy team is available through the channels below.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Privacy

Our privacy commitments go beyond a legal document — they are built into how our systems are designed and how our team is trained.

End-to-End Encryption

All data moving between your device and our servers is encrypted using current transport-layer standards. This covers your login credentials, account details, and every UPI or PhonePe payment instruction you send through the platform.

Cookie Controls

We use cookies to keep your session active and to understand how you navigate between sections like Kabaddi Crash or Roulette. You can review and adjust cookie preferences at any time from your account settings page.

Account Security Alerts

When a new device or location accesses your account, we send an immediate notification to your registered email or phone number. You can flag any unrecognised login directly from that alert to lock the session.

Data Retention Schedule

We keep your account data for as long as your account is active and for the period required by applicable law after closure. Transaction logs tied to Paytm or PhonePe withdrawals are retained to meet financial-record obligations and no longer.

Access and Correction Requests

You can request a copy of all personal data we hold about you, and you can ask us to correct any inaccurate details. We process these requests within the statutory timeframes set by applicable Indian data-protection requirements.

Third-Party Data Sharing

We share data only with the payment processors — such as UPI network partners — needed to complete your transactions, and with regulatory bodies when required by law. We do not sell, rent or trade your data with advertisers or unrelated commercial entities.

Common Questions About Your Data Rights

Below are the questions our account holders ask most frequently about how we handle personal data, what rights you hold, and how to act on them. If your question is not covered here, reach out to our privacy team via live chat or email and we will respond within seven working days.

We collect your name, email address, phone number, and the payment identifiers you use — such as your UPI ID or Paytm-linked mobile number — along with device and IP data needed to secure your session and detect unauthorised access.

We share your data only with the payment processors required to complete your UPI, Paytm, or PhonePe transactions, and with regulatory or legal authorities when compelled by law. We do not share your data with advertisers or unrelated third parties.

We retain your account and transaction records for the period required by applicable Indian law following account closure. Once that period passes, your identifiable data is deleted or anonymised from our systems.

Submit a data-access request through our Help Centre ticket system or by emailing our privacy team. Include your registered email address and, if relevant, your UPI or Paytm handle so we can locate your records and respond within seven working days.

Yes. You can request deletion of your personal data where no legal obligation requires us to keep it. Some transaction logs tied to Paytm or PhonePe withdrawals must be retained for regulatory compliance, but we will explain exactly what is removed and what must stay.

We use session cookies to keep you logged in, and analytics cookies to understand how you move between areas like Berry Burst or Football Strike. You can manage or withdraw cookie consent at any time from the settings panel inside your account.

Contact our privacy team immediately via live chat, email, or a Help Centre ticket. If you are not satisfied with our response, you have the right to escalate to the relevant data-protection authority under applicable Indian law, where local law permits.

How lottre Handles Your Personal Data

How to Contact Us About Your Data

Six Ways We Protect Your Account Privacy

End-to-End Encryption

Cookie Controls

Account Security Alerts

Data Retention Schedule

Access and Correction Requests

Third-Party Data Sharing

Common Questions About Your Data Rights

01 What personal data does lottre collect when I open an account?

02 Does lottre share my data with other companies?

03 How long does lottre keep my personal data after I close my account?

04 How do I request a copy of the data lottre holds about me?

05 Can I ask lottre to delete my personal data?

06 How are cookies used on the lottre platform?

07 Who do I contact if I believe my data has been handled incorrectly?

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